Expertise services - General requirements for expertise services

This standard specifies the minimum requirements for expertise services carried out by individual persons and/or group of such expert individuals for a customer. The objective is to standardise expertise services thus enabling the delivery within a specified context of the most accurate and reliable answer to a raised query. Specific requirements of this standard do not apply to expertise services where obligatory contractual and / or a legal framework and regulations exist. For instance in consulting, inspection and judicial litigation.

Sachverständigenleistungen - Allgemeine Anforderungen an Dienstleistungen im Sachverständigenwesen

Diese Norm legt Mindestanforderungen an Sachverständigenleistungen fest, die von Einzelpersonen und/oder Zusammenschlüssen von Sachverständigen für ihre Auftraggeber erbracht werden.
Das Ziel ist die Normung von Sachverständigenleistungen, um eine sorgfältige und zuverlässige Erledigung der konkret beauftragten Sachverständigenleistung sicherzustellen.
Diese Norm findet keine Anwendung, wenn für Sachverständigenleistungen obligatorische vertragliche und/oder gesetzliche Rahmenbedingungen und Regelungen gelten, zum Beispiel Beratungen, Inspektionen oder Gerichtsverfahren.

Services d'expertise - Exigences générales relatives aux services d'expertise

La présente norme spécifie les exigences minimales relatives aux services d'expertise fournis par des experts individuels ou des groupes d'experts à un client.
L'objectif est de normaliser les services d'expertise afin d’apporter la réponse la plus précise et la plus fiable possible à une question posée, dans un contexte donné.
Les exigences spécifiques de la présente norme ne s'appliquent pas aux services d'expertise pour lesquels il existe des obligations contractuelles ou un cadre juridique et réglementaire. C'est le cas, par exemple, des prestations de consultant, des inspections ou des contentieux judiciaires.

Izvedenske storitve - Splošne zahteve za izvedenske storitve

Ta standard določa minimalne zahteve za izvedenske storitve, ki jih za stranko izvajajo posamezniki in/ali skupina izvedencev. Njegov cilj je standardizirati izvedenske storitve in tako v določenem kontekstu zagotoviti najnatančnejši in najzanesljivejši odgovor na podano poizvedbo. Specifične zahteve tega standarda se ne uporabljajo za izvedenske storitve na področjih, kjer veljajo obvezni pogodbeni in/ali pravni okviri in predpisi, na primer pri svetovanju, pregledu in pravdnem sporu.

General Information

Status
Published
Public Enquiry End Date
29-Oct-2014
Publication Date
03-Jan-2016
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
11-Dec-2015
Due Date
15-Feb-2016
Completion Date
04-Jan-2016

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Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Izvedenske storitve - Splošne zahteve za izvedenske storitveSachverständigenleistungen - Allgemeine Anforderungen an Dienstleistungen im SachverständigenwesenServices d'expertise - Exigences générales relatives aux services d'expertiseExpertise services - General requirements for expertise services03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 16775:2015SIST EN 16775:2016en,fr,de01-februar-2016SIST EN 16775:2016SLOVENSKI
STANDARD



SIST EN 16775:2016



EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16775
December
t r s w ICS
r uä r z rä { { English Version
Expertise activities æ General requirements for expertise services Services d 5expertise æ Exigences générales relatives aux services d 5expertise
Sachverständigentätigkeiten æ Allgemeine Anforderungen an Sachverständigenleistungen This European Standard was approved by CEN on
s { September
t r s wä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey and United Kingdomä
EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels
9
t r s w CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s x y y wã t r s w ESIST EN 16775:2016



EN 16775:2015 (E) 2 Contents Page European foreword . 3 Introduction . 4 1 Scope . 5 2 Terms and definitions . 5 3 Code of Ethics . 6 3.1 General . 6 3.2 The Code . 6 4 Knowledge / Qualification . 7 4.1 General . 7 4.2 Competence and qualification . 7 4.3 Training and development . 7 5 Expertise process . 7 5.1 General . 7 5.2 Initial assessment of the customer request . 7 5.3 Risk identification . 8 5.4 Agreement . 8 5.5 Expertise service . 8 5.5.1 General . 8 5.5.2 Expert Service procedures . 8 5.5.3 Conducting the expertise Service . 9 5.5.4 Deliverable . 9 5.6 Documentation . 9 Bibliography . 10
SIST EN 16775:2016



EN 16775:2015 (E) 3 European foreword This document (EN 16775:2015) has been prepared by Technical Committee CEN/TC 405 “Project Committee - Expertise services”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by June 2016, and conflicting national standards shall be withdrawn at the latest by June 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16775:2016



EN 16775:2015 (E) 4 Introduction Expertise Services cover a wide range of services. Expertise Service Providers (ESP) are e.g. appointed for giving opinions, interpretations, recommendations addressing former and future events and/or circumstances. Services can also include determination if requirements of standards or performance are met, conflict resolution and assessment and valuation of damages to both goods and services. Expert Service Providers advise, analyse and evaluate to allow decisions to be made properly. The quality of an expertise service depends on professional competence, impartiality, objectivity, independence and integrity of the experts involved. This standard is aimed at pointing out the minimum requirements of those criteria having influence on every expertise service. It could be used by all sizes and disciplines of ESP and aims to improve transparency and understanding between clients and ESP. Successful implementation of the standard should also help to reduce barriers to cross-border expertise services. This standard recognizes that there are different systems of law and many jurisdictions in Europe, any of which may impose different standards or requirements. SIST EN 16775:2016



EN 16775:2015 (E) 5 1 Scope This European Standard specifies the minimum requirements for expertise services carried out by individual persons and/or group of such expert individuals for a customer. The objective is to standardize expertise services thus enabling the delivery within a specified context of the most accurate and reliable answer to a raised query. Specific requirements of this European Standard
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