Domov
Košarica
Prijava
|
Kontakti
|
Pomoč
|
English
Domov
Dobrodošli
Podatki za naročanje in dostavo
Pogosto zastavljena vprašanja
Katalog
Iskanje po ICS
Iskanje po TC
Iskanje po ključnih besedah
Napredno iskanje
SIST-TS CEN/TS 15511:2008
Oznaka standarda:
SIST-TS CEN/TS 15511:2008
Koda projekta:
00331060
Organizacija:
SIST
Naslov (angleški):
Postal services - Quality of service - Information available on postal services
Naslov (slovenski):
Poštne storitve - Kakovost storitve - Informacije o poštnih storitvah
Če kupite standardizacijski dokument v .pdf formatu prek spletne prodaje, vam nudimo 10% popust pri spodnji ceni brez DDV.
Cenik SIST
Dokumenti
Ime
Jezik
Status
Cena
Dodaj v košarico
SIST-TS CEN/TS 15511:2008
angleški jezik
Active
SIST-D: 53.24 EUR
PDF
SIST-TS CEN/TS 15511:2008
Dodali ste izdelek v košarico
Nadaljuj z nakupom
K blagajni
Papir
SIST-TS CEN/TS 15511:2008
Dodali ste izdelek v košarico
Nadaljuj z nakupom
K blagajni
Tehnični odbor:
I13 - Imaginarni 13
ICS:
03.240
Status:
Objavljen
Objavljen:
01-Jul-2008
Refer. št. objave:
Sporočila 2008-08/07
Referenčna oznaka:
CEN/TS 15511:2008
Področje projekta (angleško):
In applying the European postal directives (97/67/CE and 2002/39/CE), standards regarding the quality of service are to be set and published in relation to the universal services. With the development of the internal market, these standards aim to ensure a better quality of universal services in Europe. In this context, a project team was mandated (mandate M/312) by the European commission to develop a European standard or standards relating to the quality of access to postal services and to the quality of postal delivery. The work item was under the control of CEN technical committee 331. A report was produced by the project team which identified information availability with regard to access and delivery as a priority for standard development. This Technical Specification is intended to provide a measurement methodology to assess information availability using desk research and a Mystery Shopper Approach. The Technical Specification does not intend to impose service commitments. Information is considered to be one of the key steps in accessing postal services and postal users need to have information available on the proposed services as well as the applicable conditions for access. Increasing the level of information available will inevitably reduce complaints, resulting in improved customer satisfaction and higher overall customer loyalty.
Najbolje prodajani standardi
SIST EN ISO 9001:2015 prevod
Sistemi vodenja kakovosti - Zahteve (ISO 9001:2015)
SIST ISO/IEC 27001:2013 prevod
Informacijska tehnologija - Varnostne tehnike - Sistemi upravljanja informacijske varnosti – Zahteve
SIST EN ISO 12100:2011 prevod
Varnost strojev - Splošna načela načrtovanja - Ocena tveganja in zmanjšanje tveganja (ISO 12100:2010)