SIST-TS CEN/TS 15291:2006

SLOVENSKI STANDARD
SIST-TS CEN/TS 15291:2006
01-junij-2006
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Identification card system - Guidance on design for accessible card-activated devices
Identifikationskartensysteme - Leitfaden zur Gestaltung erreichbarer kartenaktivierter
Geräte
Systeme d'identification des cartes - Guide sur les motifs pour l'accessibilité aux
terminaux a cartes
Ta slovenski standard je istoveten z: CEN/TS 15291:2006
ICS:
35.240.15 Identifikacijske kartice in Identification cards and
sorodne naprave related devices
SIST-TS CEN/TS 15291:2006 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TS CEN/TS 15291:2006

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SIST-TS CEN/TS 15291:2006
TECHNICAL SPECIFICATION
CEN/TS 15291
SPÉCIFICATION TECHNIQUE
TECHNISCHE SPEZIFIKATION
January 2006
ICS 35.240.15

English Version
Identification card system - Guidance on design for accessible
card-activated devices
Système d'identification des cartes - Guide sur les motifs Identifikationskartensysteme - Leitfaden zur Gestaltung
pour l'accessibilité aux terminaux à cartes erreichbarer kartenaktivierter Geräte
This Technical Specification (CEN/TS) was approved by CEN on 4 December 2005 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their
comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available
promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)
until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 15291:2006: E
worldwide for CEN national Members.

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Contents Page
Foreword .4
Introduction.5
1 Scope .7
2 Normative references .7
3 Terms, definitions and abbreviations.7
3.1 Definitions .8
3.2 Abbreviations .9
4 General principles for ease of access and use.10
4.1 Approaches to ease of access and use .10
4.2 General principles.10
5 Access and location .11
5.1 Location site.11
5.2 Location signs and visual indications.11
5.3 Alternative methods for locating terminals.12
5.4 Lighting.13
5.5 Accessible route .13
5.6 Space in front of card-activated devices.13
5.7 Vestibules.14
6 Location and layout of operating features.15
6.1 Introduction.15
6.2 High level design principles.15
6.3 Reach and vision.16
6.4 Approach to the terminal for wheelchair users .16
6.5 Position and angle of keyboard and display.17
6.6 Parallax .17
6.7 Ambient noise .18
6.8 Speech input/audio output.18
7 Operating instructions and feedback.18
7.1 Introduction.18
7.2 General requirements .18
7.3 Insertion and retrieval.20
7.4 Audible signals and messages .21
7.5 Tactile feedback .21
7.6 Braille.21
7.7 Speech output .21
7.8 Task lighting.23
8 Screen design .23
8.1 Introduction.23
8.2 Text .23
8.3 Graphics .24
8.4 Foreground and background colour .24
8.5 Touch screens.24
8.6 Scrolling and screen change .24
9 Keys, keypads and function keys.25
10 Card handling.25

10.1 Introduction.25
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10.2 General guidance.25
10.3 Card swiping .25
11 Outputs .26
11.1 Introduction.26
11.2 General printed outputs .26
11.3 Receptacle.26
11.4 Timing of outputs.26
12 Security and privacy.26
13 Access from vehicles .27
13.1 Introduction.27
13.2 Drive up card reading devices .27
13.3 Special applications.28
13.4 Location of ticket machines.28
14 Hand held devices .28
14.1 Introduction.28
14.2 General .28
14.3 Communication links.28
14.4 Use of the HHD to locate equipment .29
15 Contactless cards .29
15.1 Description and explanation .29
15.2 Contactless cards: factors to consider:.29
16 Adoptions to user preferences .30
16.1 Introduction.30
16.2 Setting and resetting user preferences.30
16.3 Card holder control.30
17 Installation and maintenance.30
17.1 General .30
17.2 Installation.30
17.3 Maintenance .30
Annex A (informative) About disability (CAE UK Guidelines for ATMS) .32
Annex B (informative) Checklist for design of card reading devices and terminals .34
Annex C (Informative) Wheel chair and user sizes .37
Annex D (informative) Requirements for access and location.39
Annex E (informative) Letters and numerals that are commonly confused when presented
visually.52
Annex F (informative) Access from vehicles.53
Bibliography.55

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Foreword
This Technical Specification (CEN/TS 15291:2006) has been prepared by Technical Committee CEN/TC 224
“Machine-readable cards, related device interfaces and operations”, the secretariat of which is held by
AFNOR.
This Technical Specification is based on the results of a CEN TC 224 WG 6 Project team commissioned to
perform the necessary research.
It is intended that this Technical Specification will complement, but not be a part of, the series EN 1332,
“Identification card systems – Man-machine interface”. The EN 1332 series includes the following parts:
 Part 1: Design principles for the user interface;
 Part 2: Dimensions and location of a tactile identifier for ID-1 cards;
 Part 3: Key pads;
 Part 4: Coding of user requirements for people with special needs;
 Part 5: Raised tactile symbols for differentiation of application on ID-1 cards.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,
Switzerland and United Kingdom.
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Introduction
Machine-readable cards facilitate the provision of a growing variety of services across Europe. The purpose of
this document is to increase the accessibility of these services for the benefit of consumers. This will be
achieved by facilitating the inter-sector and cross-border interoperability of machine-readable cards and to do
so with the maximum possible degree of user-friendliness.
This document complements the EN 1332 series. EN 1332 addresses the needs of all users, including people
with special needs, not overlooking first time users, minors, those not conversant with the local language.
EN 1332 specifies:
a) the design principles for the user interface (including functions to be represented by symbols) to be
incorporated into the design of card operated equipment, but not the machine operations associated with
the selection and delivery of goods or services;
b) a tactile identifier to be incorporated into the design of machine readable cards;
c) a standard layout for the keypads of card operated equipment;
d) coding of user requirements for people with special needs.
The contents of the EN 1332 series are generically based, not sector specific, and cover card- operated
equipment. It is recognised that the equipment may also be operated by other means, such as the insertion of
notes and coins, but the scope of this document has been, as indicated, narrowly defined.
Issues relating to such consumer concerns at the man-machine interface as PIN presentation is dealt with in a
separate standard, see ISO 9564.
The information society is moving from a “service” society to a “self service" society and the key to accessing
many of these services will be via the use of a machine readable card. It is essential that all users are able to
achieve access in order to avoid a two-tier society.
The purpose of this document is to increase the accessibility of these services for the benefit of all
stakeholders and to explain the design requirements for equipment, services and the environment in which
they are used.
According to CEN Guide 6:2002, 3.2, accessible design is focused on principles of extending standard design
to people with some type of performance limitation to maximize the number of potential customers who can
readily use a product, building or service which may be achieved by:
e) designing products, services and environments that are readily usable by most users without any
modification,
f) making products or services adaptable to different users (adapting user interfaces) and
g) having standardized interfaces to be compatible with special products for persons with disabilities.
NOTE 1 Terms such as design for all, barrier-free design, inclusive design and trans-generational design are used
similarly but in different contexts.
NOTE 2 Accessible design is a subset of universal design where products and environments are usable by all people,
to the greatest extent possible, without the need for adaptation or specialized design.
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There are a wide range of application areas where card readers might be employed (public, e.g. ATMs and
personal, e.g. mobile phone). This is likely to expand enormously in the future.
This document is written in the form of a set of informative clauses covering various aspects of location,
access, user space, lighting, interface layout and interface design etc., to which compliance is necessary in
order for a device to be regarded as “accessible”, i.e. enables inserting or swiping the card. It should be noted
that all components of the total design are equally important. If one part is missing or inadequate it may not be
possible to use the card-activated device at all.
This document is based on a review of published literature, supplemented by limited research, practice and
expert judgment.
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1 Scope
This document provides guidance for the design and location of card-activated devices and the immediate
environment, to facilitate access for the widest possible range of users (all / most members of the community),
subject to conditions of adequate privacy and security.
The contents of this document are generically based, not sector specific, and cover “card-activated device” ,
the generic term used in this document to encompass:
a) terminals (device with card reader and other components such as keyboard and displays);
b) standalone card readers (access control for building, public transport);
c) hand held devices (e.g. mobile phone when used to access other card-activated devices).
Card-activated devices may be used either by pedestrians or car drivers.
This document may also be applied to devices that are not card-activated, e.g. they may be activated by notes,
coins, tickets, tokens, touch or other interaction with the user.
(Context of use includes: unattended, public and home use, handheld).
This document addresses the card-activated device and its immediate vicinity. It does not address the entire
building / locality in which the card-activated device is located. (The reader is referred to appropriate ISO,
CEN and national standards for guidance on designing accessible built environments. It should be noted that
national legislation, standards and guidance have different requirements).
The term “wheelchair” in this document refers to manually propelled wheelchairs, not power driven ones,
which are often of different dimensions in relation to manually propelled wheelchairs.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 1332-1, Identification card systems – Man-machine interface – Part 1: Design principles for the user
interface
ISO 7010, Graphical symbols - Safety colours and safety signs – Safety signs used in workplaces and public
areas
ISO/IEC 7810, Identification cards –Physical characteristics
ISO 14443, Identification cards - Contactless integrated circuit(s) cards – Proximity cards
3 Terms, definitions and abbreviations
For the purposes of this document, the following terms, definitions and abbreviations apply.
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3.1 Definitions

3.1.1
area around
area around a terminal that is used for access (under control of the building owners) and other areas
immediately adjacent to the card reader (under the control of local authority)
3.1.2
accessible
describes all or part of a site, building or facility that complies with this document and that can be approached,
entered and used by people with disabilities
3.1.3
assistive technology
as defined in CEN / CENELEC Guide 6 /ISO Guide 71
3.1.4
card-activated device
any device or machine capable of reading and or writing information on a card.
The term “card-activated device” is the term used to refer to any piece of equipment forming a part of a
functional system which is capable of reading (and possibly writing) information encoded (either in a magnetic
strip or in a microprocessor) on an ID-1 or TFC card. It may be used for a transaction or interaction with a
system (e.g. purchase payment, gaining cash, gaining credit, identification, ticket payment, information
download / upload, validation codes and so on)
3.1.5
design for all
mainstream products designed according to good Human Factors practice, incorporating considerations for
people with impairments that can be used by a broad range of users
3.1.6
drive-up only readers
card reading devices accessed only from a vehicle
3.1.7
hazard
any area or object within the environment that may place people at risk
3.1.8
impairment
as defined in CEN/ CENELEC Guide 6
3.1.9
ID-1 card
as defined in ISO 7810
3.1.10
luminance factor
ratio of luminance of a surface to that of a perfect reflector identically illuminated
3.1.11
older persons
people who may have a variety of age related impairments and who may have an additional time requirement
for task performance and who may find learning more difficult
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3.1.12
path of travel
passageway, walkway, ramp, landing or other space used for circulation
3.1.13
parallax
design characteristic of a machine which determines the visual alignment of screen text and adjoining function
keys on the terminal’s surface
3.1.14
people with disabilities
persons who have an impairment (e.g. physical, cognitive sensory or other), that limits their capability in
some way (for guidance refer to Annex A)
3.1.15
privacy area
area (by the card reading devices) that ensures that the privacy rights of the individual are granted
3.1.16
proximity card
as defined in ISO 14443
3.1.17
sensory impairment
any significant loss of hearing, sight or tactile sensory capability (see also Annex A)
3.1.18
tactile feedback
the increase of resistant pressure on the key followed by a rapid decrease in pressure on the key to indicate
activation
3.1.19
terminal
mounted card reading device including interactive controls and displays or requiring user dialogue (e.g. ATM,
ticket dispenser, public telephone)
3.1.20
user
person who interacts with the product, service or environment (see CEN/CENELEC Guide 6). This includes
maintenance and service persons (including people with disabilities, older persons, children, etc.)
3.1.21
user operating space
floor area immediately in front of and around a card reading device where the user stands or sits while
interacting with the card reader
3.1.22
vestibule
room surrounding terminal(s)
3.2 Abbreviations
ATM Automatic Teller Machine
DSN Drivers with Special Needs
GSM Global System for Mobile Communications
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GPRS General Packet Radio Service
GPS Global Positioning System
HHD Hand held device
HMI Human Machine Interaction
PIN Personal Identification Number
TFC Thin Flexible Card
4 General principles for ease of access and use
4.1 Approaches to ease of access and use
There are two fundamental approaches to making solutions accessible and easy to use: one is to design for
the widest possible range of users (universal design); - the other (Assistive Technology) approach is to design
for direct interaction by a limited range of users, supplemented by indirect interaction (e.g. via wireless
communications between card-activated devices and assistive technology) for those unable to manage direct
interaction with card-activated devices.
The underlying principle for ensuring ease of access and use is that systems have to be seen within their
context of use. Requirements for the design of any specific solution are dependent upon the interaction of
people, tasks, systems and the environment in which they will be operating. There is no one single solution
that can cover all eventualities. The reader of this document should bear this in mind when applying the
guidance in this document.
4.2 General principles
The following principles should be observed:
a) The user population and their related anthropometric requirements must be determined before planning
the location of a terminal.
b) Users should be able to approach, enter, find their way around and move in the premises where the card-
activated device is located, and use it with ease.
c) The terminal should be located and designed to provide for privacy and security of the user and their
possessions.
d) Improvements that benefit users with particular impairments should be implemented, even where it is not
possible to make it usable by everyone.
e) The concept of accessible design should be considered at the start of the planning and before the
building process to avoid expensive and complicated conversions.
f) For those who cannot access a card-activated device suitable alternative provisions should be given (e.g.
provide personal service).
g) The card-activated device should have a consistent user interface, especially with regards to the method
of entering, navigating in and exiting the card-activated device (EN 1332-1).
h) The card-activated device should be adaptable to meet a user’s specific requirements, for example, to
provide output (on screen or sound) in a preferred language (EN 1332-4).
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i) Installers and designers should consult with target user groups, e.g. national/local support groups, local
users and relevant local associations during the design process and before installation. Consider if target
group might expand or change.
j) The design and location of card-activated devices should take into account the potential consequences of
vandalism.
5 Acces
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