SIST-TS CEN ISO/TS 29001:2012

SLOVENSKI STANDARD
SIST-TS CEN ISO/TS 29001:2012
01-januar-2012
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Petroleum, petrochemical and natural gas industries - Sector-specific quality
management systems - Requirements for product and service supply organizations
(ISO/TS 29001:2010)
Erdöl-, petrochemische und Erdgasindustrie - Sektorspezifische
Qualitätsmanagementsysteme - Anforderungen an Hersteller- und Serviceorganisationen
(ISO/TS 29001:2010)
Industries du pétrole, de la pétrochimie et du gaz naturel - Systèmes de management de
la qualité spécifiques au secteur - Exigences pour les organismes de fourniture de
produits et de services (ISO/TS 29001:2010)
Ta slovenski standard je istoveten z: CEN ISO/TS 29001:2011
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
75.020 Pridobivanje in predelava Extraction and processing of
nafte in zemeljskega plina petroleum and natural gas
SIST-TS CEN ISO/TS 29001:2012 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TS CEN ISO/TS 29001:2012

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SIST-TS CEN ISO/TS 29001:2012


TECHNICAL SPECIFICATION
CEN ISO/TS 29001

SPÉCIFICATION TECHNIQUE

TECHNISCHE SPEZIFIKATION
February 2011
ICS 03.120.10; 75.020
English Version
Petroleum, petrochemical and natural gas industries - Sector-
specific quality management systems - Requirements for
product and service supply organizations (ISO/TS 29001:2010)
Industries du pétrole, de la pétrochimie et du gaz naturel - Erdöl-, petrochemische und Erdgasindustrie -
Systèmes de management de la qualité spécifiques au Sektorspezifische Qualitätsmanagementsysteme -
secteur - Exigences pour les organismes de fourniture de Anforderungen an Hersteller- und Serviceorganisationen
produits et de services (ISO/TS 29001:2010) (ISO/TS 29001:2010)
This Technical Specification (CEN/TS) was approved by CEN on 27 December 2010 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their
comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available
promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)
until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TS 29001:2011: E
worldwide for CEN national Members.

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SIST-TS CEN ISO/TS 29001:2012
CEN ISO/TS 29001:2011 (E)
Contents Page
Foreword .3

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SIST-TS CEN ISO/TS 29001:2012
CEN ISO/TS 29001:2011 (E)
Foreword
The text of ISO/TS 29001:2010 has been prepared by Technical Committee ISO/TC 67 “Materials, equipment
and offshore structures for petroleum, petrochemical and natural gas industries” of the International
Organization for Standardization (ISO) and has been taken over as CEN ISO/TS 29001:2011 by Technical
Committee CEN/TC 12 “Materials, equipment and offshore structures for petroleum, petrochemical and
natural gas industries” the secretariat of which is held by AFNOR.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO/TS 29001:2010 has been approved by CEN as a CEN ISO/TS 29001:2011 without any
modification.

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SIST-TS CEN ISO/TS 29001:2012

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SIST-TS CEN ISO/TS 29001:2012

TECHNICAL ISO/TS
SPECIFICATION 29001
Third edition
2010-06-01

Petroleum, petrochemical and natural gas
industries — Sector-specific quality
management systems — Requirements
for product and service supply
organizations
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes
de management de la qualité spécifiques au secteur — Exigences pour
les organismes de fourniture de produits et de services




Reference number
ISO/TS 29001:2010(E)
©
ISO 2010

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SIST-TS CEN ISO/TS 29001:2012
ISO/TS 29001:2010(E)
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ii © ISO 2010 – All rights reserved

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SIST-TS CEN ISO/TS 29001:2012
ISO/TS 29001:2010(E)
Contents Page
Foreword .vi
Introduction.vii
0.1 General .vii
0.2 Process approach .viii
0.3 Relationship with ISO 9004.ix
0.4 Compatibility with other management systems.x
0.5 Goal of this Technical Specification.x
1 Scope.1
1.1 General .1
1.1.1 Field of Application — Supplemental.1
1.2 Application .2
1.2.1 Application — Supplemental.2
2 Normative references.2
3 Terms and definitions .2
3.1 Terms and definitions for the petroleum, petrochemical and natural gas industries.3
4 Quality management system.4
4.1 General requirements .4
4.1.1 Outsourced processes and/or services — Supplemental.4
4.2 Documentation requirements.5
4.2.1 General .5
4.2.2 Quality manual.5
4.2.2.1 Quality manual — Supplemental.5
4.2.3 Control of documents .6
4.2.3.1 Control of documents — Supplemental .6
4.2.3.2 Control of document changes — Supplemental .6
4.2.4 Control of records .6
4.2.4.1 Control of records — Supplemental .7
5 Management responsibility .7
5.1 Management commitment .7
5.2 Customer focus .7
5.3 Quality policy .8
5.3.1 Quality policy — Supplemental.8
5.4 Planning.8
5.4.1 Quality objectives.8
5.4.2 Quality management system planning.8
5.5 Responsibility, authority and communication .9
5.5.1 Responsibility and authority .9
5.5.2 Management representative.9
5.5.3 Internal communication.9
5.6 Management review .10
5.6.1 General .10
5.6.1.1 General — Supplemental .10
5.6.2 Review input .10
5.6.3 Review output.11
6 Resource management.11
6.1 Provision of resources.11
6.2 Human resources .11
6.2.1 General .11
6.2.2 Competence, training and awareness.12
© ISO 2010 – All rights reserved iii

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SIST-TS CEN ISO/TS 29001:2012
ISO/TS 29001:2010(E)
6.2.2.1 Training — Supplemental.12
6.3 Infrastructure.12
6.4 Work environment .13
7 Product realization.13
7.1 Planning of product realization.13
7.1.1 Planning of product realization — Supplemental.13
7.2 Customer-related processes .14
7.2.1 Determination of requirements related to the product .14
7.2.2 Review of requirements related to the product .14
7.2.2.1 Review of requirements related to the product — Supplemental .14
7.2.3 Customer communication .15
7.3 Design and development .15
7.3.1 Design and development planning .15
7.3.1.1 Design and development planning — Supplemental .15
7.3.1.2 Design documentation — Supplemental .15
7.3.2 Design and development inputs .16
7.3.2.1 Design and development inputs — Supplemental .16
7.3.3 Design and development outputs.16
7.3.3.1 Design and development outputs – Supplemental.16
7.3.4 Design and development review.17
7.3.4.1 Design and development review — Supplemental.17
7.3.5 Design and development verification.17
7.3.6 Design and development validation .18
7.3.7 Control of design and development changes.18
7.3.7.1 Control of design and development changes — Supplemental.18
7.4 Purchasing .18
7.4.1 Purchasing process .18
7.4.1.1 Purchasing process — Supplemental .19
7.4.1.2 Criteria for supplier selection, evaluation, and re-evaluation — Supplemental.19
7.4.1.3 Supplier-provided processes that require validation — Supplemental .19
7.4.2 Purchasing information .19
7.4.2.1 Purchasing information — Supplemental .19
7.4.3 Verification of purchased product .20
7.4.3.1 Verification of purchased product — Supplemental .20
7.5 Production and service provision.20
7.5.1 Control of production and service provision.20
7.5.1.1 Control of production and service provision — Supplemental.20
7.5.1.2 Process controls — Supplemental.20
7.5.2 Validation of processes for production and service provision .21
7.5.2.1 Validation of processes for production and service provision — Supplemental .21
7.5.3 Identification and traceability.21
7.5.3.1 Identification and traceability — Supplemental.21
7.5.3.2 Identification and traceability maintenance and replacement — Supplemental .22
7.5.3.3 Product status — Supplemental.22
7.5.4 Customer property.22
7.5.4.1 Customer property — Supplemental.22
7.5.5 Preservation of product .22
7.5.5.1 Preservation of product — Supplemental .22
7.5.5.2 Periodic assessment of stock — Supplemental .22
7.6 Control of monitoring and measuring equipment.23
7.6.1 Control of monitoring and measuring equipment — Supplemental .23
7.6.2 Environmental conditions — Supplemental .24
8 Measurement, analysis and improvement .24
8.1 General.24
8.2 Monitoring and measurement .25
8.2.1 Customer satisfaction .25
8.2.2 Internal audit .25
8.2.2.1 Internal audit — Supplemental .25
8.2.2.2 Response times — Supplemental .26
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ISO/TS 29001:2010(E)
8.2.3 Monitoring and measurement of processes.26
8.2.4 Monitoring and measurement of product .26
8.2.4.1 Monitoring and measurement of product — Supplemental .26
8.2.4.2 Acceptance inspection — Supplemental .26
8.3 Control of nonconforming product .27
8.3.1 Release or acceptance of nonconforming product — Supplemental.27
8.3.2 Field nonconformity analysis — Supplemental .27
8.3.3 Customer notification — Supplemental .28
8.4 Analysis of data .28
8.4.1 Analysis of data — Supplemental.28
8.5 Improvement .28
8.5.1 Continual improvement .28
8.5.2 Corrective action .29
8.5.2.1 Corrective action — Supplemental .29
8.5.2.2 Response times — Supplemental .29
8.5.3 Preventive action.29
8.5.3.1 Preventive action — Supplemental.29
Bibliography.30

© ISO 2010 – All rights reserved v

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SIST-TS CEN ISO/TS 29001:2012
ISO/TS 29001:2010(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
In other circumstances, particularly when there is an urgent market requirement for such documents, a
technical committee may decide to publish other types of document:
⎯ an ISO Publicly Available Specification (ISO/PAS) represents an agreement between technical experts in
an ISO working group and is accepted for publication if it is approved by more than 50 % of the members
of the parent committee casting a vote;
⎯ an ISO Technical Specification (ISO/TS) represents an agreement between the members of a technical
committee and is accepted for publication if it is approved by 2/3 of the members of the committee casting
a vote.
An ISO/PAS or ISO/TS is reviewed after three years in order to decide whether it will be confirmed for a
further three years, revised to become an International Standard, or withdrawn.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/TS 29001 was prepared by Technical Committee ISO/TC 67, Materials, equipment and offshore
structures for petroleum, petrochemical and natural gas industries.
This third edition cancels and replaces the second edition (ISO/TS 29001:2007), of which it constitutes a
minor revision.
In this third edition of ISO/TS 29001, the boxed text has been revised in order to ensure that it constitutes the
text of ISO 9001:2008 unaltered and in its entirety. No changes other than editorial have been made outside
the boxed text.
The fourth edition of ISO 9001 (ISO 9001:2008) cancelled and replaced the third edition (ISO 9001:2000),
which was amended to clarify points in the text and to enhance compatibility with ISO 14001:2004.
Since the third edition, the title of ISO 9001 has been revised such that it no longer includes the term “Quality
Assurance”. This reflects the fact that the quality management system requirements specified in ISO 9001
now also aim to enhance customer satisfaction, in addition to the quality assurance of a product.

vi © ISO 2010 – All rights reserved

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SIST-TS CEN ISO/TS 29001:2012
ISO/TS 29001:2010(E)
Introduction
0.1 General
ISO 9001:2008, Quality management systems — Requirements
Introduction
0.1 General
The adoption of a quality management system should be a strategic decision of an organization. The
design and implementation of an organization's quality management system is influenced by
a) its organizational environment, changes in that environment, and the risks associated with that
environment,
b) its varying needs,
c) its particular objectives,
d) the products it provides,
e) the processes it employs,
f) its size and organizational structure.
It is not the intent of this International Standard to imply uniformity in the structure of quality management
systems or uniformity of docu
...