SIST-TS CEN/TS 14773:2005

Oznaka standarda: SIST-TS CEN/TS 14773:2005
Koda projekta: 00331029
Organizacija: SIST
Naslov (angleški): Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters
Naslov (slovenski): Poštne storitve – Kakovost storitve – Merjenje izgub in znatnih upočasnitev pri prednostnih in prvorazrednih pošiljkah z uporabo preskusnih pisem
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Ime Jezik Status Cena Dodaj v košarico
SIST-TS CEN/TS 14773:2005 angleški jezik Active SIST-H: 78.65 EUR
Tehnični odbor: SS SPL - Strokovni svet SIST za splošno področje
ICS: 03.240
Status: Objavljen
Objavljen: 01-Jan-2005
Refer. št. objave: Sporocila 2005-01-01
Referenčna oznaka: CEN/TS 14773:2004
Področje projekta (angleško): This document specifies methods for measuring the level of loss and substantial delay, using a survey of test letters, of domestic and cross-border priority and first class single piece letter mail, collected, processed and distributed by postal service operators. It is impossible in practice to distinguish between items which will never arrive and items which have been delayed for a very long time. A minimum period is therefore defined after which an item that has been sent shall be treated as if it has been lost or substantially delayed for the purposes of measurement. The resulting overall figure for loss and substantial delay is to be expressed as a percentage of the total posted priority and first class single piece mail. This indicator does not measure the postal operator's overall performance in a way which provides direct comparison of postal service operators, and does not include other service performance indicators other than those related to loss and substantial delay. According to this document, loss and substantial delay is estimated within specified accuracy limits. When the level of loss is very small it may only be possible to estimate an upper limit for the level of loss. This document has been developed from and is compatible with the requirements of EN 13850 for the measurement of the transit time of end-to-end services for single piece priority mail and first class mail, so that the same survey may be used to measure loss and substantial delay and on-time performance. Thus it comprises a set of requirements for the design of a measuring system involving the selection and distribution of test letters sent and received by selected panellists, according to a specification that ensures that the test letter sample design is representative of the real mail flows.

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