SIST EN 17226:2019

SLOVENSKI STANDARD
SIST EN 17226:2019
01-september-2019
Storitve kozmetičnih salonov - Zahteve in priporočila za zagotavljanje storitev
Beauty Salon Services - Requirements and recommendations for the provision of service
Dienstleistungen in Kosmetiksalons - Anforderungen an und Empfehlungen für die
Dienstleistungserbringung
Services des instituts de beauté - Exigences et recommandations relatives à la fourniture
de prestations
Ta slovenski standard je istoveten z: EN 17226:2019
ICS:
03.080.30 Storitve za potrošnike Services for consumers
SIST EN 17226:2019 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 17226:2019

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SIST EN 17226:2019


EN 17226
EUROPEAN STANDARD

NORME EUROPÉENNE

July 2019
EUROPÄISCHE NORM
ICS 03.080.30
English Version

Beauty Salon Services - Requirements and
recommendations for the provision of service
Services des instituts de beauté - Exigences et Dienstleistungen in Kosmetiksalons - Anforderungen
recommandations relatives à la fourniture de an und Empfehlungen für die
prestations Dienstleistungserbringung
This European Standard was approved by CEN on 28 September 2017.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17226:2019 E
worldwide for CEN national Members.

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EN 17226:2019 (E)
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 6
4 Competence and qualifications . 8
4.1 General . 8
4.2 Continuing professional development (CPD) and professional training . 9
5 Beauty salon services . 9
5.1 General . 9
5.2 Treatment risk assessments . 9
5.2.1 General . 9
5.2.2 Insurance . 10
5.3 Professional ethics in dealing with clients. 10
6 Beauty salon . 10
6.1 General . 10
6.2 Appointment of responsible person. 10
6.3 General set-up requirements . 10
6.4 Reception area . 11
6.5 Establishment of the treatment area . 11
6.6 Salon maintenance and hygiene . 12
6.7 Hygiene for equipment, materials and instruments used in the delivery of the
service . 12
6.8 Personal hygiene of beauty therapists . 13
6.9 Scheduling and appointment management . 13
6.10 Client visit . 14
6.10.1 General . 14
6.10.2 Client consultation . 14
6.10.3 Pre-treatment testing . 15
6.10.4 Client referral and recommendations for other possible treatments . 15
6.11 Delivery of treatment . 16
6.11.1 Hygiene and safety . 16
6.11.2 Client privacy and security of client’s property . 17
6.12 Post treatment procedure . 17
6.13 Client satisfaction . 17
6.14 Complaints . 18
7 Beauty salon service management . 18
7.1 General . 18
7.2 Maintenance, inspection and use of the salon, instruments and equipment . 18
7.2.1 Salon and equipment maintenance and safety . 18
7.2.2 Handling and use of electrical equipment used in the provision of beauty salon
services . 18
7.2.3 Electrical equipment and mains inspection . 18
7.2.4 Stock control management . 19
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7.3 Handling of chemicals and hazardous substances . 19
8 Review and improvement of service . 20
8.1 General . 20
8.2 Review of service . 20
8.3 Performance and staff appraisals . 20
8.4 Planning for improvements . 21
8.5 Maintenance of records . 21
Annex A (informative) Examples of beauty salon service treatments . 22
Annex B (informative) Template for risk assessment – Beauty salon services . 23
Annex C (informative) Example of consent form . 24
Annex D (informative) Example client consultation form . 25
Annex E (informative) A-deviations . 26
Bibliography . 30

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EN 17226:2019 (E)
European foreword
This document (EN 17226:2019) has been prepared by Technical Committee CEN/TC 409 “Beauty
Salon Services”, the secretariat of which is held by NSAI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by January 2020, and conflicting national standards shall
be withdrawn at the latest by January 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document has been sent to the Enquiry as prEN 16708.
Compliance with national and EU regulations that apply to the establishment and provision of beauty
salon services is the responsibility of the organization offering such services. Compliance with this
European Standard does not ensure in itself compliance with national and EU regulations that may
apply to this service.
This European Standard was drafted by beauty and wellness professionals. The services can be
provided by beauty therapists related to the following NACE codes: 9602 (beauty treatments) and 9604
(body treatments).
An amendment is currently being prepared by CEN/TC 409 "Beauty Salon Services" to add further
clarification of the requirements covering advanced beauty treatments included in sub-clause 4.2 of this
European Standard.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
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Introduction
The aim of this standard is to set out requirements and recommendations for good practice in
professional beauty salon services where the safety and satisfaction of the client is important.
Some European countries make a distinction between wellness treatments and beauty treatments while
other countries blend these principles. This European Standard applies to all of these services where
they are provided by a beauty therapist.
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1 Scope
This document provides requirements and recommendations for the provision of professional beauty
salon services. These services relate to the delivery of beauty treatments regardless of where the
service is delivered.
This document provides requirements and recommendations for the delivery of beauty treatments
performed by a suitably qualified beauty therapist. Recommendations are provided for client
management to ensure client safety during any beauty treatments. The delivery of beauty salon services
is limited to the boundaries of the qualification of the individual beauty therapists obtained through a
recognized education provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures
including sclerotherapy are excluded from the scope of this document.
Hairdressing, barbering and body art tattooing services are also excluded from the scope of this
document.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at http://www.iso.org/obp
3.1
beauty salon
establishment offering beauty and wellness treatments and the sale of retail beauty products
Note 1 to entry: In some countries, licensing is required to operate a salon.
Note 2 to entry: Wellness and wellbeing are interchangeable and have the same meaning or intent.
3.2
beauty salon service(s)
beauty and/or wellness treatment(s) and service(s) provided to clients or customers by qualified
beauty therapists
Note 1 to entry: Beauty salon services do not include any surgical or medical treatments.
3.3
beauty treatment
actions applied to the skin, hair and nails by a beauty therapist in order to offer benefits and contribute
to the wellness and/or beauty of the client
Note 1 to entry: Actions can be provided manually and/or with the use of tools and/or equipment and/or
cosmetic products.
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3.4
beauty therapist
person holding a qualification obtained and recognised by an educational authority to provide beauty
and/or wellness treatments within a beauty salon
Note 1 to entry: The term beauty therapist may also refer to beautician, aesthetician or other beauty
professional terms used in the industry which meet the necessary qualification requirements of this European
Standard.
3.5
responsible person
appointed person responsible for managing beauty therapy staff in charge of the delivery of beauty
salon services within the beauty salon
Note 1 to entry: The responsible person can be the salon owner or a person appointed by the owner.
3.6
continuing professional development
CPD
set of activities undertaken by an individual professional in order to maintain professional competence,
knowledge and skill
Note 1 to entry: Professional bodies may specify the types of activities suitable for attaining CPD points and can
give guidance on what is approved for CPD nationally.
[SOURCE: ISO/IEC/TR 29154:2013, 3.4, modified — Note 1 to entry has been added.]
3.7
contra-actions
unwanted and/or undesirable reactions that arise from beauty treatment
Note 1 to entry: Contra-actions should not be confused with normal and expected reactions, e.g. hyperaemia
following waxing application.
3.8
contra-indications
known condition of client that prevents a beauty treatment from being offered by a beauty therapist
3.9
mobile beauty treatment
beauty treatment provided by a qualified beauty therapist delivered in an area outside an established
beauty salon
Note 1 to entry: Some beauty treatments can be provided outside an established salon, e.g. in the client's home
provided that the beauty therapist has considered the possible risks relating to the specific beauty treatment.
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4 Competence and qualifications
4.1 General
Beauty therapists providing beauty salon services shall obtain qualifications that are recognized and/or
approved by a national authority and/or approved educational authority.
The qualification shall address theory and practical skills in relation to the delivery of beauty salon
services. Theory education and training shall at a minimum address:
— anatomy and physiology;
— understanding common skin conditions;
— the role of cosmetic preparations;
— hygiene and cross contamination safety including sterilization;
— legislation and regulations applicable to beauty salon services.
A minimum competence level for each beauty treatment offered shall be confirmed by an award,
certificate or diploma issued or recognized by a national authority and/or educational authority.
Practical skills and training shall address the following as a minimum:
— communication skills including client care; and
— consultation skills and record keeping which support the provision of beauty salon services.
All beauty therapist’s awards, certificates or diplomas shall be readily available and should be displayed
in the salon.
Apprentice beauty therapists shall only carry out beauty treatments on clients under the supervision of
a qualified beauty therapist and appropriate to the level of their experience, training and/or
qualification.
Where a national qualification framework exists it should be referenced to the European Qualification
Framework (EQF).
Where no national qualifications exist, the qualification should be delivered by an accredited
organization.
Where there is no accredited organization available qualifications should be delivered by an
organization that represents the interest of the professional beauty sector. It is recommended that the
level of qualification should be EQF Level 3 for basic beauty treatments and EQF Level 4 for electrical
beauty treatments and massage.
For the advanced beauty treatments the level of qualification shall be EQF Level 5/6 or equivalent.
EXAMPLE 1 Examples of EQF level 3 beauty treatments can include eyelash and eyebrow treatments, waxing,
manicure, facials.
EXAMPLE 2 Examples of EQF level 4 beauty treatments can include body massage, facials using electrical
equipment, electrolysis.
See Table A.1 in Annex A for a list of possible beauty treatments provided by beauty salon services,
including the recommended EQF level.
NOTE Mapping of national qualifications to the EQF can be determined by national qualification authorities in
each country.
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4.2 Continuing professional development (CPD) and professional training
CPD is an activity undertaken to enhance existing professional qualifications.
The responsible person shall appraise all beauty therapists that provide services in the beauty salon in
line with 7.3 and develop training plans to support CPD.
Where beauty therapists operate independently, they shall carry out a self-appraisal of their
performance as per 7.3 and identify their CPD training needs. Beauty therapists shall undertake and
record participation in continuing professional development activities on an annual basis. CPD records
shall demonstrate activities undertaken which may be considered as continuing professional
development. These can include but are not limited to beauty treatment training (e.g. cosmetic training,
product training, equipment training) and non-technical training (e.g. IT or business skills, beauty
seminars, writing an article for a published journal and research activity).
NOTE Manufacturers' training on product/equipment may be considered as part of CPD.
5 Beauty salon services
5.1 General
Beauty therapists shall provide beauty treatments within the scope of their qualification and
competence level in different treatments and in a salon area established in accordance with the
requirements and recommendations of this European Standard.
A beauty therapist can provide beauty treatments outside an established beauty salon i.e. a mobile
service; however, the relevant requirements and recommendations of this European Standard shall
apply to any mobile service.
See Annex A for the recommended level of qualification for example beauty treatments.
5.2 Treatment risk assessments
5.2.1 General
Beauty therapist should know and understand the limits of any beauty treatment offered and the
associated risks. Where necessary the client should be advised to seek the opinion of a health care
professional e.g. a dermatologist or medical practitioner.
A risk assessment shall be carried out for all types of beauty treatments to be provided in the salon. This
shall determine the necessary controls required for the provision of beauty salon services. Assessments
shall address all risks relating to the use of products and equipment. Potential risks relating to contra-
indications for each beauty treatment should also be considered in order to perform personalised
assessment before providing beauty services, see also 5.10.2.
Where a mobile service is being offered, a risk assessment shall be carried out for mobile beauty
treatments. The service shall only be provided where all client safety issues have been addressed.
NOTE Not all beauty salon services are suitable for a mobile service.
A record of all beauty treatment risk assessments shall be maintained.
All beauty therapists shall be aware of the risks associated with each beauty treatment and the control
measures implemented by the salon to address the identified risks.
See Annex B for a sample risk assessment form.
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5.2.2 Insurance
The salon shall provide insurance to cover treatment liability and also any other liabilities where the
salon may be responsible.
5.3 Professional ethics in dealing with clients
Beauty salons shall develop and implement a policy regarding professional ethics and confidentiality in
dealing with clients. This policy should address the following as a minimum:
— informing clients of the limits of beauty treatments, contra-indications and contra-actions;
— treatment of minors and other vulnerable persons in accordance with national regulations;
— refusal to provide service when treatment is inappropriate;
— when to seek the opinion of a health care professional;
— identifying which client data shall be considered confidential and the secure storage of such data;
and
— storage and maintenance of client data such as contact details.
This policy should be documented.
6 Beauty salon
6.1 General
The requirements and recommendations for the establishment, maintenance and day-to-day running of
a beauty salon are set out in 6.2 to 6.9 below:
6.2 Appointment of responsible person
The salon service provider shall appoint a named responsible person, responsible for the day-to-day
operation of the salon. This person shall ensure that all requirements of this European Standard are met
and that all applicable national legislation and regulatory requirements are identified and complied
with.
Where the beauty salon service is provided by a sole trader, that individual is deemed to be the
responsible person. The responsible person may appoint others to help in this role but ultimate
responsibility for meeting the requirements of this European Standard lies with the responsible person.
6.3 General set-up requirements
Treatment areas shall be designated and separate from other areas of the salon such as staff, storage,
reception and laundry areas. There shall be adequate toilet facilities for staff and clients. Where
required, shower facilities shall be provided.
Hazardous substances and equipment shall require separate storage. See 7.3 for more information on
handling and storage of chemicals and hazardous waste.
Cosmetic products shall be stored and used in accordance with manufacturer's recommendations.
Where a mobile service is provided it is the responsibility of the beauty therapist to determine if the
treatment area provided by the client is suitable. A risk assessment shall be carried out prior to setting
up the beauty treatment equipment to ensure the safety of the client. Mobile service providers shall be
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responsible for ensuring all equipment is suitable for use and is maintained in good working order in
accordance with the requirements of 7.2.
6.4 Reception area
A reception area shall be available to greet clients.
NOTE This can be a segregated or dedicated area depending on the size of the salon.
Where the reception area cannot be manned at all times information shall be provided to the client
about the beauty therapist's availability including any information about delays to appointment times.
The reception area shall have adequate seating for clients who may be waiting for their appointment.
A list of services provided, including prices, opening times and cancellation policies, shall be displayed
in a manner that is accessible to the client. For mobile service providers, such listings shall be made
available to the client on a website or on printed leaflets.
6.5 Establishment of the treatment area
In establishing each treatment area consideration shall be given to the layout, set-up and hygiene
requirements for the beauty treatments to be offered. Before the beauty treatment begins, each
treatment area shall contain the necessary equipment, materials and products. Smoking, eating and
drinking shall not be permitted in the treatment area. Pets, with the exception of guide or assistance
animals, shall not be permitted in the treatment area.
In establishing treatment areas, the following shall be considered in line with the demands of the beauty
treatment:
— supply of water for each treatment room including shower facility where required;
— adequate supply of hand sanitizing and drying facilities for staff and clients;
— adequate electrical supply for all equipment including sufficient sockets;
— ergonomic issues such as positioning and use of adjustable equipment;
— ventilation;
— adequate lighting in line with the demands of the treatment;
— sound and noise;
— temperature;
— privacy for the client;
— suitability of all surfaces for cleaning including work tops, treatment couches, etc.;
— non-slip flooring that is suitable for washing. Carpets shall not be used in the treatment area;
— use of ambient tools that may impact on client comfort, e.g. lighting, music;
— control of possible pests such as rodents and insects; and
— supply of suitable waste containers, including separate containers for potentially hazardous waste
and their appropriate methods of disposal.
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The room set up shall be adequate for the planned beauty treatments, equipment requirements and
shall address the beauty treatment risk assessment requirements.
Where a mobile service is offered, the beauty therapist shall inform the client of any treatment area
requirements before agreeing to provide the service.
For mobile services, a review of the risk assessment shall b
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